Frequently Asked Questions
Everything you need to know about our home essentials and shopping experience.
What is the typical lead time for furniture and decor items?
Most in-stock items ship within 3-5 business days. For handcrafted or custom furniture pieces, lead times can range from 4 to 8 weeks depending on the complexity and artisan schedule.
Do you offer international shipping for home goods?
Currently, we ship to the continental United States and Canada. For inquiries regarding international shipping to other regions, please contact our support team for a custom freight quote.
What is your return policy for home textiles and accessories?
We accept returns on unused and unwashed items within 30 days of delivery. Please note that original shipping fees are non-refundable, and a restocking fee may apply to large furniture items.
Are your wood products sustainably sourced?
Yes, sustainability is at the core of Shelter Institute. We partner with suppliers who prioritize FSC-certified timber and use eco-friendly finishes to ensure minimal environmental impact.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's portal to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger home investments.